Frequently Asked Questions

Everything you need to know about shopping with SAVANNAHS.

What is the standard shipping timeframe for international orders?

We offer worldwide express shipping. International orders typically arrive within 3-5 business days, depending on your location and customs processing.

How do I return a luxury item that doesn't fit?

We accept returns within 14 days of delivery. Items must be in their original condition, unworn, and with all designer tags and security seals intact.

Are the products on SAVANNAHS authentic?

Yes, we guarantee the 100% authenticity of every item we sell. We work directly with luxury fashion houses and authorized distributors to ensure premium quality.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options such as Klarna and Apple Pay for a seamless checkout experience.

Will I have to pay import duties and taxes?

For many regions, we offer 'Delivery Duty Paid' (DDP) shipping where all taxes are included at checkout. If your region is 'Delivery Duty Unpaid' (DDU), you will be responsible for local fees upon arrival.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.